What to Expect
At ServiceMaster of Victoria, we don’t take service lightly. After all, it is our name.
After receiving your call, we will do our best to schedule an appointment with what fits in your schedule – days, evenings, or Saturdays. We will make every attempt to clearly understand what you need and to answer any questions prior to the work. We will give you a courtesy call the day before and be available to discuss any other details.
We will arrive on time, equipped and prepared. During our visit you can expect:
1. A cheerful greeting by your ServiceMaster of Victoria technician
We are here to serve you and to demonstrate our knowledge and professionalism. We will do a thorough pre-inspection and pre-qualification.
Your technician will carefully inspect the areas to be cleaned and listen and address your concerns. He will then carefully measure and fully discuss with you the various options and treatments you have selected.
2. A careful set-up
We will take care during the set up phase, carefully laying the hoses starting from the farthest point of cleaning in your home. We will use shoe cover booties and, specially designed corner guards, entry mats, traffic paper or tarps wherever required.
3. Careful and systematic work
We will carefully shift or clear any moveable furniture and content out of the way (Gold & Platinum service level). We will proceed in an orderly fashion, moving from room to room to completion with as minimal disruption as possible.
4. Thorough cleaning and clean hot water rinsing with our Green For ® Carpet cleaning system
Our Green For ® agents are food-grade with no odour, cleaning your carpet safely and leaving your home smelling fresh. Should you wish deodorization, we provide it free of charge.
5. Protected furnishings
We place high-density styrofoam blocks under your heavier furniture and specially designed paper and tinfoil pads under chair legs and have full drying instructions printed on them. We will groom and loft the carpet fibres to ensure even drying. We will then set up and advise the proper drying conditions to ensure you can get back to normal as fast as possible.
6. A customer satisfaction walk-through
After completion we will ensure we have addressed your concerns. Our mobile POS enables you to pay us with whatever method of payment is convenient. We will provide you with a complimentary bottle of ready-to-use spot remover, or we will refill your ServiceMaster Emergency Spot Kit if you have one.
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What you can expect immediately after completion of our work:
Although the carpet is damp when our work is complete it will not be (soaking) wet and can be walked upon immediately. To say that a damp carpet can not be walked upon is very much a wives’ tale and quite a common misconception. The only real problem is the possibility of tracking fresh soil onto the carpet. It is more of an inconvenience. Damp carpet is uncomfortable to walk on and the air also becomes more humid and cooler. For this reason, we emphasize that you should wear a clean, indoor shoe for comfort and to avoid slipping of slick hard floors.
Ideally, if the carpet is left to dry before being walked on, any foot prints will not be as visible. Foot prints in damp carpet can be vacuumed out easily after the carpet is properly dry.
Our technicians will advise you to be careful not to slip when stepping from a damp carpet to a dry hard floor. They will also set up and advise you how to increase the temperature and how much to open windows to allow for best air flow. The main concern is to let moisture escape, speeding the evaporation rate, while avoiding colder moist air to travelling back in, thereby hindering the drying process.
What you can expect of our follow up service:
We can contact you at 6 month intervals to help keep your cleaning schedule on track. Stay connected and informed through our blog or with our RSS feed, or follow us on Twitter and Facebook. Sign up for our e-newsletter and receive valuable offers.
Our Worry Free Guarantee:
“We promise to deliver or exceed the same high quality and excellent service to all of our clients. If we have missed anything, please call us and we will take prompt corrective action.”